What Is AI Recruiting?

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CT TeamJune 02, 2020

‘AI recruiting’ has become a buzzword in the world of recruitment but what does it actually mean? In short, it refers to technology that uses artificial intelligence (AI) to automate parts of the hiring process. Not all technology-based recruitment solutions are powered by AI. For recruitment technology to be considered AI, it must feature elements of machine intelligence. This means the technology needs to do things like automatically schedule interviews with candidates, use algorithms to shortlist applicants and/or engage in some form of conversation. For example, AI phone interviewers can reach out to candidates, book interview times, conduct said interviews and then analyse results for recruiter use. Applicant tracking systems (ATS) with the ability to scan, sort and shortlist applicants are another example. 

Still a little confused? Not to worry! In this blog we define AI recruitment, explain how it works and why it can be a beneficial addition to your recruitment process.

AI recruiting refers to technology that uses artificial intelligence (AI) to automate parts of the hiring process.

Defining AI recruiting 

To understand AI recruiting, it can be beneficial to start with the basics. AI is an umbrella term that can be used to describe a very broad field of technology. AI technology includes a wide scope of solutions from smart ovens that know when your food is going to burn to voice-based intelligent assistants like Siri and Alexa. In fact, those who work in AI can be exasperated by marketing messages that are inclined to call any piece of new tech ‘AI’! However, this takes us down a rabbit hole. What’s important to understand here is that quite a lot of technology can be referred to as ‘AI’. This is worth noting because when assessing AI recruitment technology, you want to be able to discern what makes the solution AI-powered and whether or not this type of AI will be beneficial for your business. In other words, AI solutions are different and so it’s important to look at the details. 

The term AI recruiting specifically refers to any recruitment technology that has AI features. This can include recruitment software, candidate matching, text-based chatbots, AI phone interviewers, AI video interviewers and more. Each piece of software has its own place in the recruitment process and its own strengths and weaknesses. When deciding between AI recruitment solutions it’s important to keep in mind what part of the recruitment process it fits into and how it can help, or even disadvantage, your business. 


How does AI recruiting work?

Generally, AI recruitment technology works by solving a problem in the recruitment process. This usually involves automating tasks so recruiters are not bogged down with manual work like reading hundreds of resumes or conducting thousands of phone screens. Instead, they can focus on more important tasks like improving the candidate experience and tweaking strategy. The way tasks are automated or standardised will differ depending on the AI technology being used and the data being collected. For example, text-based chatbots usually collect 25-50 words per question from candidates. Whereas AI phone interviewers encourage candidates to give more reasoning and situational information in their responses making it more suitable for a behaviour-based interview. 

One thing AI recruiting technology has in common at this stage is that it serves to help recruiters become more efficient by saving time and automating tasks. The right technology can also add value and improve the recruitment process by providing smarter insights, helping to reduce bias and improving the candidate experience. For example, a digital recruiter may be able to compile data into a chart that assesses soft skills, allowing recruiters a deeper insight into candidates before making a shortlist. 

This partnership between human know-how and technological insight is extremely exciting as it can help reimagine the recruitment process and allow us to discover new and better ways to find the best talent for our companies. 


What are the benefits of AI recruiting? 

AI recruiting has multiple benefits, some of which we’ve already mentioned. 

Depending on the solution chosen AI recruitment technology can: 

  • Automate processes and save time by replacing manual tasks like phone or resume screens. For example, Curious Thing has saved clients up to 23 hours per week by automating phone screens. 
  • Reduce costs by automating tasks and allowing recruiters to focus on strategy and candidate experience which can increase conversion and improve retention. For example, Curious Thing helped one client reduce screening costs by 65%
  • Provide deeper insights by doing things like analysing candidate soft skills or matching past experience with different job roles within a company. 
  • Remove the need for ineffective CV screening by allowing candidates to move straight into some form of the interview process. This allows employers to get a better all-round picture of candidates before making shortlists. 
  • Improve the candidate experience by keeping candidates updated through each stage of the process, allowing candidates to schedule interviews in their own time and offering experiences that are removed from detrimental human bias. 

There’s a lot more AI can do but this is our shortlist! 


Why you should consider investing in AI recruitment technology 

According to LinkedIn, 76% of professionals believe the impact of AI on the recruiting industry will be at least somewhat significant. We believe some form of AI recruitment technology will become part of every businesses recruitment process and that the impact will be mostly positive. The right AI recruitment solution can dramatically improve your recruitment process. This is because AI recruiting solutions can save time, provide deeper insights and allow recruiters to imagine new ways of assessing whether or not a candidate is a right fit for their companies. Resumes were once a necessity, but with our increasingly interconnected world and growing focus on soft skills, they are not as important as they once were. AI recruitment technology will help determine new ways to find, screen, and onboard the right people for your business.